Directory

Innovators

Factual profiles of the people shaping AI and customer experience, written from public sources and added in batches. Being listed is not an endorsement and implies no participation; anyone profiled can request corrections or removal via the contact page.

Innovator

Pascal Bornet

Author and advisor on intelligent automation and agentic AI

Intelligent automation, Agentic AI, Future of work
Innovator

Shep Hyken

Customer service and experience expert, author and Hall of Fame speaker

Customer experience, Customer service, Loyalty
Innovator

Adrian Swinscoe

CX advisor, author of How to Wow and Punk CX

Customer experience, Service design, Punk CX
Innovator

Dan Gingiss

CX keynote speaker and author, The Experience Maker

Customer experience, Social customer care, Marketing
Innovator

Colin Shaw

Founder, Beyond Philosophy; pioneer of customer experience management

Customer experience, CX management, Emotional experience
Innovator

Elise Quevedo

Digital branding and social media advisor, known as 'The Digital Ghost Queen'

Digital branding, Social media, Personal branding
Innovator

Cheryl Cran

Future of work expert; founder, NextMapping

Future of work, Leadership, Change
Innovator

Lisa S. Jones

Founder and Chief EyeMail Officer, EyeMail Inc. — video-in-email pioneer

Marketing technology, Video in email, Entrepreneurship
Innovator

Vladimer Botsvadze

Digital transformation and marketing thought leader; keynote speaker and mentor

Digital marketing, Digital transformation, Personal branding
Innovator

Marisa Tschopp

Researcher, scip AG & Human-IST Institute — psychology of conversational AI

Conversational AI, AI ethics, Trust in AI
Know someone who belongs here? Nominate a builder or leader — new profiles are added monthly.

Frequently asked questions

What is the Engatica Innovators directory?

A directory of profiles of people shaping AI and customer experience — founders, researchers, authors and operators. Profiles are written from public sources and added in batches.

How are innovators selected?

On demonstrated impact on practice: work that changed what companies do, research others build on, or methods a field adopted. Profiles are factual summaries compiled from public sources; being listed is not an endorsement and implies no participation by the person profiled.

How can a profile be corrected or removed?

Contact us via the contact page. Corrections are made promptly, and anyone profiled can request removal — no reason needs to be given.