Practical guides on LLM agents, field notes on conversational AI and customer experience, interviews with builders, and the lists the industry argues about.
The flagship pieces: researched lists and practical pillar guides.
The 2027 edition of Engatica's AI influencers list — researchers, builders, founders and analysts shaping how AI agents and LLMs are built and used.
Security researchers, threat-intelligence leads, journalists and practitioners worth following in 2027 — the updated Engatica cybersecurity influencers list.
Researchers, founders and operators leading in AI and technology in 2027 — the updated edition of one of Engatica's most-linked listicles.
The builders whose frameworks, evals and research the agent era runs on.
Agent frameworks used across the industry
LLM tooling and the most-read practitioner blog in agents
The reference text for building LLM systems
The AI engineer community's town square
LLM engineering education at massive scale
Data frameworks for LLM applications
The "talks to Engatica" format returns — briefings live now, new episodes recording.
Why AI programmes fail on culture before they fail on technology — an Engatica interview briefing on leading the human side of adoption.
The unglamorous path from a first AI prototype to a scaled, costed, governed system — an Engatica interview briefing.
Volume, velocity, variety — and the fourth V nobody listed. An Engatica briefing for the LLM era.
Email remains the highest-ROI channel in marketing — and automation is why. An Engatica briefing on what to automate, what to keep human, and where video fits.
The starter question, answered for 2027: where intelligent automation begins now that agents have arrived.
What a data strategist actually does, and how the role changes when every strategy must now include agents. An Engatica briefing on the data strategist role.
Profiles of the founders, researchers and operators shaping AI and customer experience.
Pascal Bornet spent about 20 years as a senior executive at McKinsey & Company and EY, where, according to his publisher Wiley, he helped hundreds of …
Shep Hyken is a customer service and customer experience expert and the Chief Amazement Officer of Shepard Presentations. He founded Shepard Presentat…
Adrian Swinscoe describes himself as a former teacher, economist, analyst, corporate strategist and business developer. He writes that he has spent mo…
Dan Gingiss is an international keynote speaker and customer experience expert. His speaking draws on a 20-year professional career that included lead…
Colin Shaw was a senior executive at a large telecoms company, where he led 3,500 people in sales, marketing and customer service. He founded Beyond P…
Elise Quevedo describes herself as an author, speaker, storyteller and analyst. Her website says she helps individuals and brands share their message …
Engatica is an independent publication about applied AI: LLM agents, large language models, conversational technology and the customer experience they are reshaping. It publishes practical guides, analysis, interviews, book reviews and researched lists of the people building with AI.
Guides on AI agents and LLMOps, an operating guide for AI customer support, CX analysis, innovator profiles and interviews, annual rankings such as the Power List, and reviews of the classic AI and data books.
Editorially, weighted towards shipped, widely used work and demonstrated influence on practice — vendor marketing reach counts for nothing. Lists are reviewed quarterly, and nominations are open year-round.