Practical guides on LLM agents, field notes on conversational AI and customer experience, interviews with builders, and the lists the industry argues about.
The flagship pieces: researched lists and practical pillar guides.
The 2027 edition of Engatica's AI influencers list — researchers, builders, founders and analysts shaping how AI agents and LLMs are built and used.
Security researchers, threat-intelligence leads, journalists and practitioners worth following in 2027 — the updated Engatica cybersecurity influencers list.
Researchers, founders and operators leading in AI and technology in 2027 — the updated edition of one of Engatica's most-linked listicles.
The builders whose frameworks, evals and research the agent era runs on.
Agent frameworks used across the industry
LLM tooling and the most-read practitioner blog in agents
The reference text for building LLM systems
The AI engineer community's town square
LLM engineering education at massive scale
Data frameworks for LLM applications
The "talks to Engatica" format returns — briefings live now, new episodes recording.
Why AI programmes fail on culture before they fail on technology — an Engatica interview briefing on leading the human side of adoption.
The unglamorous path from a first AI prototype to a scaled, costed, governed system — an Engatica interview briefing.
Volume, velocity, variety — and the fourth V nobody listed. An Engatica briefing from the original interview library, updated for the LLM era.
Email remains the highest-ROI channel in marketing — and automation is why. An Engatica briefing on what to automate, what to keep human, and where video fits.
The starter question, answered for 2027: where intelligent automation begins now that agents have arrived.
What a data strategist actually does, and how the role changes when every strategy must now include agents. An Engatica briefing anchored on Dora Boussias's original interview.
Profiles of the founders, researchers and operators shaping AI and customer experience.
Pascal Bornet is a recognised voice on intelligent automation whose books and talks argue that automation should augment people rather than simply rep…
Shep Hyken is one of the most cited customer-service thinkers in the world, known for books including The Amazement Revolution and for an annual resea…
Adrian Swinscoe advises companies on customer experience and writes the Punk CX newsletter and books, arguing for experience design that is distinctiv…
Dan Gingiss built his reputation leading digital and social customer care at large US brands, and now speaks and writes on designing experiences custo…
Colin Shaw founded Beyond Philosophy in 2002 and is credited as one of the pioneers of customer experience as a management discipline, with books incl…
Elise Quevedo advises executives and organisations on digital presence and personal branding, and was a visible figure in the original Engatica commun…
Engatica is an independent publication about applied AI: LLM agents, large language models, conversational technology and the customer experience they are reshaping. It publishes practical guides, analysis, interviews, book reviews and researched lists of the people building with AI.
Guides on AI agents and LLMOps, an operating guide for AI customer support, CX analysis, innovator profiles and interviews, annual rankings such as the Power List, and reviews of the classic AI and data books.
Editorially, weighted towards shipped, widely used work and demonstrated influence on practice — vendor marketing reach counts for nothing. Lists are reviewed quarterly, and nominations are open year-round.