Innovator profile
DG
Dan Gingiss
CX keynote speaker and author, The Experience Maker
Customer experienceSocial customer careMarketing
Dan Gingiss built his reputation leading digital and social customer care at large US brands, and now speaks and writes on designing experiences customers talk about. His work on social customer care predates the current agent wave and frames its key question well: technology should make service feel more human, not less.
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