Have You Started with Intelligent Automation Yet?

The starter question, answered for 2027: where intelligent automation begins now that agents have arrived.

A briefing for teams starting with intelligent automation in the agent era.

The briefing

In 2022 'starting with intelligent automation' meant an RPA pilot and a process-mining licence. In 2027 the honest starter path is shorter: pick one document-heavy, judgement-light workflow; give an agent the tools and the documents; measure it against the human baseline for a month. The organisations that stall share one habit — they automate the process as documented rather than as lived. Fix the lived process first; the agent will faithfully scale whatever it finds.

Questions we ask every guest on this theme

• What was your first automated process — and does it still exist?
• Which process did you decide never to automate, and why?
• What did automation free your people to do that you did not expect?

Deeper: the emerging IA influencers list and Pascal Bornet's profile.